Privacy Policy

Pathways Treatment Center operates the www.pathwaystreatmentcenter.com website, which provides information about addiction treatment and mental health services.

This page is used to inform website visitors regarding our policies on the collection, use, and disclosure of personal information for anyone who chooses to use our website and related services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. The personal information we collect is used to provide and improve our services. We do not use or share your information with anyone except as described in this Privacy Policy.

Terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our website, we may ask you to provide certain personally identifiable information, including but not limited to your name, phone number, email address, and other information you voluntarily submit through contact forms.

The information we collect is used to respond to inquiries, provide requested services, communicate with you, and improve our website and offerings.

Submitting information through our website does not establish a provider-patient relationship.

Log Data

We want to inform you that whenever you visit our website, we collect information that your browser sends to us (“Log Data”). This Log Data may include information such as your Internet Protocol (IP) address, browser type and version, pages visited, time and date of your visit, time spent on pages, and other diagnostic statistics.

This data is used for analytical purposes to improve website performance and user experience.

Mobile Information Privacy Statement

We respect your privacy and are committed to protecting your personal information. Any mobile phone numbers collected through our website will be used solely for the purpose of providing services, responding to inquiries, or communicating as requested by you.

We do not share, sell, rent, or disclose mobile phone numbers with third parties or affiliates for marketing or promotional purposes. Message frequency may vary. Message and data rates may apply.

Cookies

Cookies are small data files used as anonymous unique identifiers. These cookies are sent to your browser and stored on your device’s hard drive.

Pathways Treatment Center uses cookies to collect information and improve the functionality and performance of our website. You have the option to accept or refuse cookies and to know when a cookie is being sent to your device. If you choose to refuse cookies, some portions of the website may not function properly.

Service Providers

We may employ third-party companies and individuals for the following reasons:

• To facilitate our website or services
  
• To provide services on our behalf
  
• To perform website-related services
  
• To assist us in analyzing how our website is used
  

These third parties may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

We value your trust in providing your personal information and strive to use commercially acceptable means to protect it. However, no method of transmission over the internet or electronic storage is 100% secure. While we take reasonable steps to safeguard your information, we cannot guarantee its absolute security.

Links to Other Sites

Our website may contain links to third-party websites. If you click on a third-party link, you will be directed to that site. These external websites are not operated by Pathways Treatment Center.

We strongly advise you to review the Privacy Policy of any third-party websites you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites or services.

HIPAA Privacy Practices & Protected Health Information

Pathways Treatment Center is committed to protecting the privacy and security of your Protected Health Information (“PHI”) in accordance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and applicable state laws.

PHI is information that identifies you and relates to your physical or mental health condition, the healthcare services you receive, or payment for those services.

How We Use and Disclose Protected Health Information

Pathways Treatment Center may use and disclose your PHI for the following purposes, as permitted by HIPAA:

Treatment

We may use and share your PHI to provide, coordinate, or manage your healthcare and related services. This may include sharing information with healthcare providers involved in your care.

Payment

We may use and disclose your PHI to obtain payment for services provided, including billing insurance companies, verifying coverage, and processing claims.

Healthcare Operations

We may use and disclose your PHI for healthcare operations such as quality improvement, staff training, accreditation, licensing, and administrative activities necessary to run our treatment center.

As Required by Law

We may disclose PHI when required to do so by federal, state, or local law, including for public health reporting or legal proceedings.

With Your Authorization

Any use or disclosure of PHI not described above will be made only with your written authorization. You may revoke your authorization at any time in writing, except to the extent that action has already been taken.

Medical Records & Confidentiality

Pathways Treatment Center maintains medical records in accordance with HIPAA and applicable state regulations. We implement administrative, technical, and physical safeguards to protect the confidentiality, integrity, and security of medical records and PHI.

Access to PHI is limited to authorized personnel who need the information to perform their job duties.

Your Rights Under HIPAA

As a patient of Pathways Treatment Center, you have the following rights regarding your PHI:

Right to Access

You have the right to inspect and obtain a copy of your medical records and other PHI we maintain about you, subject to certain legal limitations.

Right to Request an Amendment

If you believe information in your medical record is incorrect or incomplete, you have the right to request a correction or amendment.

Right to an Accounting of Disclosures

You have the right to request a list of certain disclosures we have made of your PHI, as permitted by law.

Right to Request Restrictions

You may request restrictions on how your PHI is used or disclosed for treatment, payment, or healthcare operations. While we are not required to agree to all requests, we will comply when required by law.

Right to Request Confidential Communications

You may request that we communicate with you about your PHI in a specific way or at a specific location (for example, by phone instead of mail).

Right to Receive a Paper Copy

You have the right to receive a paper copy of this Privacy Policy or our full Notice of Privacy Practices upon request.

Breach Notification

In the event of a breach involving unsecured PHI, Pathways Treatment Center will notify affected individuals as required by HIPAA and applicable law.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with Pathways Treatment Center or with the U.S. Department of Health and Human Services. Filing a complaint will not affect your care or services in any way.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

If we become aware that a child under 13 has provided personal information through our website, we will take steps to remove that information from our records. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can address the issue promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes.

Any updates will be posted on this page and are effective immediately upon posting.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact Pathways Treatment Center through the contact information provided on our website.